Privacy Policy

1. Introduction

This Privacy Policy describes how cabe88 ("we," "us," or "our") collects, uses, stores, shares, and protects personal information of individuals ("you" or "your") who access or use our online gaming platform at https://cabe88.cam (the "Website") and related services.

By creating an account, using our services, or visiting our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our services.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of cabe88 services. All capitalized terms not defined in this Privacy Policy shall have the meanings set forth in the Terms and Conditions.

2. Data Controller

cabe88 acts as the data controller for personal information collected through our platform. This means we determine the purposes for which and the manner in which your personal data is processed.

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Data Protection Officer at:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"

3. Information We Collect

We collect several types of personal information to provide, maintain, protect, and improve our services.

3.1 Information You Provide Directly

When you register for an account or use our services, you provide us with the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, username, and password
• Identity Verification Documents: Government-issued identification (Indonesian National ID Card / KTP, passport, or driver's license), proof of address, and selfie photographs for Know Your Customer (KYC) compliance
• Financial Information: Bank account details, e-wallet information, payment method preferences, transaction history, deposit and withdrawal records
• Communication Records: Messages exchanged with customer support via live chat, email, WhatsApp, or other communication channels, including complaint details and resolution history
• Preferences: Language preference, notification settings, game favorites, responsible gaming limit configurations

3.2 Information Collected Automatically

When you access or use our Website and services, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID)
• Usage Data: Pages visited, games played, bets placed, time spent on platform, clickstream data, access times and dates, referring/exit pages
• Location Data: General geographic location based on IP address (country, region, city level) to ensure compliance with jurisdictional restrictions
• Cookies and Tracking Technologies: See Section 10 for detailed information about cookies and similar technologies

3.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment success/failure status, fraud detection data from Indonesian banks and e-wallet providers
• Identity Verification Services: Age verification results, identity authentication outcomes, fraud risk assessments
• Gaming Providers: Game play data, session information, and technical logs from third-party game studios whose games appear on our platform

4. How We Use Your Data

cabe88 uses your personal information for the following purposes:

4.1 Service Provision and Account Management

• Create, maintain, and secure your gaming account
• Verify your identity and age (21+ requirement for Indonesian players)
• Process deposits, withdrawals, and financial transactions
• Provide access to games, sports betting, and other gaming services
• Track gameplay history, account balance, and transaction records
• Implement responsible gaming tools and limits you set

4.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Fulfill licensing requirements and regulatory reporting obligations
• Prevent fraud, money laundering, underage gambling, and other illegal activities
• Respond to legal requests, court orders, and law enforcement inquiries
• Enforce our Terms and Conditions and other policies

4.3 Customer Support and Communication

• Respond to your questions, requests, and complaints
• Provide technical support and troubleshooting assistance
• Send important service notifications about account status, transactions, policy changes
• Communicate updates about responsible gaming tools and resources

4.4 Marketing and Promotions (With Consent)

• Send promotional offers, bonuses, and special deals tailored to Indonesian players
• Notify you about new games, features, and platform improvements
• Conduct surveys and research to improve user experience
• Personalize content and recommendations based on your preferences

Note: You can opt out of marketing communications at any time by adjusting your account settings or clicking "unsubscribe" links in emails. Opting out will not affect essential service communications.

4.5 Platform Improvement and Security

• Analyze usage patterns to improve platform functionality and user experience
• Detect and prevent technical issues, bugs, and security vulnerabilities
• Monitor for suspicious activity, bot usage, and fraudulent behavior
• Develop new features and optimize existing services

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions, including providing gaming services, processing transactions, and maintaining your account
• Legal Obligation: Processing is required to comply with laws and regulations governing online gaming, KYC/AML requirements, age verification, responsible gaming mandates, and licensing obligations
• Legitimate Interest: Processing serves our legitimate business interests in fraud prevention, security maintenance, platform improvement, and business analytics, provided these interests are not overridden by your privacy rights
• Consent: Where required by law, we obtain your explicit consent for specific processing activities such as marketing communications and optional data collection

6. Data Sharing and Disclosure

cabe88 does not sell your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary:

6.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Game Providers: Third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) whose games you play on our platform
• Identity Verification Services: Third-party KYC providers that verify age and identity documents
• Technology Providers: Hosting services, cloud storage providers, cybersecurity firms, analytics platforms
• Customer Support Tools: Live chat software, email services, ticketing systems

All service providers are contractually bound to protect your data and use it only for the specific services they provide to cabe88.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to:

• Regulatory bodies and licensing authorities as required by gaming laws
• Law enforcement agencies in response to valid legal requests
• Courts and tribunals pursuant to court orders or legal proceedings
• Government agencies for tax, AML, or other regulatory compliance

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide information about your rights regarding the transfer.

7. Data Security Measures

cabe88 implements robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmissions between your device and our servers use SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms
• Access Controls: Strict access controls ensure that only authorized personnel can access personal information on a need-to-know basis
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security measures, firewalls, intrusion detection systems, and regular security audits
• Password Protection: Account passwords are hashed and salted using strong cryptographic functions
• Regular Security Assessments: Penetration testing, vulnerability scanning, and third-party security audits
• Employee Training: All staff receive data protection and security awareness training

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously strive to use commercially acceptable means to protect your personal information.

8. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal information is retained for the duration of your active account plus any period required for legal compliance
• Closed Accounts: After account closure, we retain certain information for legal, regulatory, and fraud prevention purposes. Specifically, transaction records, KYC documents, and gameplay logs may be retained for up to 7 years as required by AML and gaming regulations
• Marketing Data: If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out preference
• Anonymized Data: We may retain anonymized or aggregated data indefinitely for analytical and statistical purposes. Such data cannot identify you personally

Upon expiration of the retention period, personal information is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of that data. You can access most of your personal information directly through your account dashboard.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly in your account settings or by contacting customer support.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances. However, we may be legally required to retain certain data for regulatory compliance, fraud prevention, or dispute resolution.

9.4 Right to Restriction of Processing

You may request that we limit how we use your personal information in certain situations, such as while we investigate a data accuracy dispute.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

9.6 Right to Object

You may object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease such processing unless we have compelling legitimate grounds.

9.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond to verified requests within 30 days. We may require additional information to verify your identity before processing requests.

10. Cookies and Tracking Technologies

cabe88 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform.

10.1 What Are Cookies?

Cookies are small text files stored on your device that enable websites to recognize you, remember your preferences, and improve functionality. We use both session cookies (deleted when you close your browser) and persistent cookies (remain until expiration or manual deletion).

10.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, account login, security, and transaction processing. These cannot be disabled without impairing site functionality
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance user experience
• Analytics Cookies: Collect anonymous usage statistics to help us understand how visitors use our platform and identify areas for improvement
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness (only with your consent)

10.3 Managing Cookies

Most browsers allow you to control cookies through settings. You can block or delete cookies, though this may impact platform functionality. To learn more about managing cookies, visit your browser's help section.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where cabe88 or our service providers operate. These countries may have data protection laws that differ from Indonesian regulations.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:

• Contractual clauses requiring recipients to protect data according to international standards
• Ensuring transfers occur only to countries with adequate data protection frameworks
• Obtaining your explicit consent where required by law

12. Changes to This Privacy Policy

cabe88 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by:

• Posting the updated Privacy Policy on our Website with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying a prominent notice on the platform

Continued use of cabe88 services after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy inquiries within 5 business days

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.